U.S. Rep. Jim Sensenbrenner called on the Department of Veterans Affairs to "take aggressive and immediate action," in the wake of a computer glitch that led to veterans receiving incorrect GI Bill housing stipends.
The Menomonee Falls Republican made public Friday a letter to VA Secretary Robert Wilkie.
The agency has had difficulty implementing a "Forever" GI Bill that expanded education benefits. One key change involved how veterans' housing allowances are calculated.
The VA's information technology system had difficulty applying the new formula for the housing allowance and payments were delayed.
"Many of these veterans were forced to either pay housing costs out of pocket or faced eviction," Sensenbrenner wrote. "Those whose claims were approved often received smaller benefit payments than what they required to pay expenses."
Sensenbrenner said that on Nov. 28 the VA told congressional staff that the agency "would not be repaying veterans who received smaller GI Bill payments." The next day, a VA spokesman said the vets harmed by the glitches "would be made whole," according to Sensenbrenner's letter.
Sensenbrenner told Wilkie: "I am requesting that your department take aggressive and immediate action on this issue by reaching out to those who use the GI Bill and make clear your intentions to reimburse all who were damaged by your technology glitch in full."